Follett Outdoors Privacy Policy + SMS Terms of Service
Effective Date: January 1, 2025
Last Updated: December 31, 2025
Follett Outdoors (“Follett Outdoors,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, request services, or communicate with us, including through SMS text messaging.
By using our website or providing your information to us, you agree to the practices described in this Policy.
1) Information We Collect
We may collect the following types of information:
A. Information you provide directly
Name
Phone number
Email address
Property address and project/service details (e.g., landscaping/design-build/maintenance requests)
Photos or files you choose to send us
Message content when you contact us (form submissions, emails, texts)
B. Website and device data (automatic)
Basic website analytics such as IP address, browser type, pages visited, and timestamps
Cookies or similar technologies (see Section 7)
2) How We Use Your Information
We use your information to:
Provide estimates, schedule appointments, and deliver services
Communicate about your project, scheduling, and customer support
Send service updates (including by SMS if you opt in)
Improve our website and customer experience
Maintain business records and comply with legal obligations
Prevent fraud, misuse, or security issues
3) How We Share Information
We do not sell your personal information.
We may share information only in limited situations:
Service Providers (Subcontractors): We may share information with trusted vendors who help us operate our business (e.g., website hosting, CRM tools, scheduling tools, messaging platforms, analytics providers, and customer service support). They may access information only as needed to perform services for us and are expected to protect it.
Legal & Safety: If required by law, subpoena, court order, or to protect rights, safety, and property.
Business Transfers: If our business is involved in a merger, acquisition, or asset sale, information may be transferred subject to appropriate protections.
SMS / Mobile Data Sharing (Required Notice)
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as customer service, scheduling, and messaging delivery) is permitted solely to provide the services you request.
4) How We Collect SMS Consent
If you opt in to receive text messages from Follett Outdoors, you may do so by:
Website form: submitting your phone number on our website and checking the SMS consent box on our contact form; and/or
In-person or verbal request: requesting that we text you during a site visit, consultation, or phone call (we confirm your number and your consent before texting).
Your consent to receive SMS messages is not a condition of purchase.
5) SMS Terms of Service
This section governs Follett Outdoors SMS messaging (“SMS Program”). By opting in, you agree to these SMS Terms.
A. Program Name and Purpose
Follett Outdoors SMS Program provides messages related to:
Customer care and project coordination
Scheduling, reminders, arrival windows, and schedule changes (including weather/routing impacts)
Service updates and operational notifications (e.g., estimate ready, invoice/receipt notifications when applicable)
B. Message Frequency
Message frequency varies based on your project and communication needs.
C. Message & Data Rates
Message and data rates may apply depending on your mobile plan and carrier.
D. Opt-Out (STOP)
You can opt out at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and will no longer receive SMS messages from that number unless you opt in again.
Supported opt-out keywords: STOP, END, CANCEL, UNSUBSCRIBE, QUIT
E. Help (HELP)
For help, reply HELP to any message, or contact us at:
Phone: 317-350-1887
Email: office@follettoutdoors.com
Supported help keywords: HELP, INFO, SUPPORT
F. Costs and Eligibility
Participation is optional.
You must provide a valid mobile number and be able to receive SMS messages.
Carriers are not responsible for delayed or undelivered messages.
G. Privacy of SMS Data
Your mobile number and SMS consent will be handled according to this Privacy Policy.
We do not share mobile information with third parties/affiliates for marketing/promotional purposes.
6) Data Retention
We keep personal information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
7) Cookies and Analytics
We may use cookies and similar technologies to improve site functionality and understand website traffic. You can control cookies through your browser settings. Disabling cookies may affect site features.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Your Choices and Rights
You may:
Request access, correction, or deletion of certain personal information (subject to legal and business requirements)
Opt out of SMS at any time by replying STOP
Contact us with privacy questions
10) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11) Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date.
12) Contact Us
Follett Outdoors
Phone: 317-350-1887
Email: office@follettoutdoors.com
Website: https://www.follettoutdoors.com/